These terms are the agreement between you and RAY AMJAD LTD, trading as Impello, covering your use of the Impello sandbox platform. By creating an account you accept them.
Impello is a trading name of RAY AMJAD LTD, a company registered in England and Wales under number 14506459. In these terms “we”, “us” and “Impello” mean that company, and “you” means the business that holds the account.
These terms apply together with our Privacy Policy. Where they conflict with anything said on our website or in marketing material, these terms govern.
Impello is sold to businesses only. By opening an account you represent that you are acting for purposes relating to your trade, business, craft or profession, and that you are authorised to bind the organisation you are opening the account for. You must be at least 18 years old.
If, despite this, you are dealing as a consumer, nothing in these terms removes rights you have under consumer law that cannot be excluded by agreement, and those rights prevail over any clause here that conflicts with them.
Access is currently by invitation and requires a verified email address. You are responsible for keeping your credentials and API keys confidential, and for everything done with them, whether or not you authorised it. Tell us at legal@impello.ai as soon as you believe a key has been exposed; we will revoke it, but we cannot undo usage already incurred.
Impello runs isolated virtual machines — sandboxes — that you and your software can create, pause, resume and destroy through our API and dashboard, together with the templates those sandboxes are built from.
The service is in early access. Features may change or be withdrawn, limits may be adjusted, and interfaces may break compatibility. We will avoid this where we reasonably can, but you should not build anything on Impello that you could not move elsewhere.
What you pay
Fees are those set out on our pricing page at the time of purchase. Compute is metered from sandbox lifecycle events — creation, running time, pausing, resumption and the resources allocated — and drawn against your credit balance.
Nothing is refundable once bought
All charges are non-cancellable and non-refundable. There is no refund for capacity you did not use, for credits you did not spend, or where we change or discontinue the service. Compute that has been consumed is never refundable in any circumstance.
Credits, and when they expire
- Plan credit is granted at the start of each billing month and expires at the end of that month. It does not roll over.
- Purchased credits do not expire while your account is open. Plan credit is spent before purchased credit.
- Promotional credits, where we grant them, expire 90 days after they are granted and are never refundable or exchangeable for money.
- If we terminate your account for convenience, we will refund unused purchased credits on a pro-rata basis.
- If we terminate your account for cause, or you close it yourself, any remaining balance is forfeited.
Tax
All prices are exclusive of VAT and any other tax. Payments are processed by our payment provider, which acts as merchant of record; where it does, its own terms apply to the payment transaction and it is responsible for collecting and remitting sales tax and VAT. You remain responsible for any other taxes arising from your use of the service, and for any withholding your jurisdiction imposes — amounts due to us are payable in full without deduction.
Non-payment
We may suspend access to sandboxes and to the API where an account has no available credit, and may suspend or close an account that is 30 days or more overdue on any invoice.
You may run whatever code you like in your sandboxes, including code written by AI agents, subject to the law and to this clause. You must not use Impello, or permit it to be used, for any of the following:
- Cryptocurrency mining, or any other workload whose purpose is to consume compute for its own sake
- Port scanning, vulnerability scanning, or penetration testing of any system you do not own or have written authorisation to test
- Sending unsolicited bulk email, or operating any part of a spam pipeline
- Operating proxies, VPNs, or relay services for third parties, including reselling network egress
- Originating or participating in denial-of-service attacks
- Developing, hosting, or distributing malware, ransomware, botnets, or credential-harvesting tools
- Storing or transmitting child sexual abuse material, or content that is otherwise unlawful in the United Kingdom
- Circumventing sandbox isolation, resource limits, credit enforcement, or any other technical control
- Infringing anyone else’s intellectual property, or breaching anyone else’s privacy rights
This list is illustrative of the standard, not exhaustive of it. Where we believe a workload falls within it, or presents a security or legal risk to us, our other customers or our infrastructure providers, we may suspend or terminate it immediately and without notice.
Sandboxes on your account will often be created by your own software, on behalf of your own users, running code neither you nor we wrote. That does not divide responsibility. You are responsible for all activity carried out under your account and API keys, and for the conduct of your end users, as if it were your own.
You must impose terms on your end users at least as protective as this clause and the acceptable use clause above, and you must be able to identify and stop an offending workload when we ask you to.
You keep every right you have in the code, data, templates and other material you or your end users put into Impello. We claim no ownership of it.
You grant us only the licence we need to run the service: to store, copy, transmit and execute your content for the purpose of providing, maintaining, backing up and securing Impello, and for no other purpose.
We do not access the contents of your sandboxes except where it is necessary to operate the service, to respond to a support request you have made, to investigate a suspected breach of the acceptable use clause, or to comply with a binding legal demand. We do not use your content to train machine-learning models, and we do not use it to develop or improve our services beyond what you have asked us to do.
We do collect aggregated, non-identifying operational metrics — counts of sandboxes, CPU seconds, memory allocated, error rates — which we use for billing, capacity planning and reliability. These describe how much compute ran, never what ran on it.
You may close your account at any time from the dashboard, or by emailing us. Closure takes effect immediately and the consequences for your credit balance are set out above.
We may suspend or terminate your account immediately where you breach these terms, where we are required to by law, where your use presents a security risk, where payment is 30 days or more overdue, or where we reasonably suspect fraud. We may also terminate for convenience on 30 days’ written notice.
On termination your right to use the service ends, running sandboxes are stopped, and your data is deleted according to the retention periods in our Privacy Policy. You remain liable for all charges incurred before termination, including usage that settles after it.
We do not commit to any level of availability. There is no service level agreement, no uptime target, and no service credits. Sandboxes may be interrupted, paused sandboxes may fail to resume, and maintenance may occur without notice.
Design for this. Do not run anything on Impello whose interruption you could not tolerate.
The service is provided “as is” and “as available”. To the fullest extent the law allows, we exclude all warranties, conditions and terms implied by statute or common law, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement.
We do not warrant that the service will be uninterrupted, secure or error-free, that sandbox isolation cannot be defeated, or that any data you store will not be lost. Keep your own copies of anything you cannot lose.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
Subject to that, we are not liable to you for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of or corruption of data, loss of goodwill, or for any indirect or consequential loss, however arising and whether or not we were advised such loss was possible.
Subject to that, our total aggregate liability arising out of or in connection with these terms and the service, whether in contract, tort, breach of statutory duty or otherwise, is limited to the total fees you actually paid us in the three months immediately before the first event giving rise to the claim.
You will indemnify us against all liabilities, costs, damages and reasonable legal fees arising from any claim brought by a third party, including any of your end users or any regulator, that relates to your use of the service, the content you or your end users put into it, or your breach of the acceptable use clause.
We may change these terms. The current version is always published on this page, and changes take effect when they are posted here. The version you accepted is recorded against your account.
If you do not accept a change, your remedy is to stop using the service and close your account. Continuing to use Impello after a change is posted means you accept it.
Each of us may learn confidential information about the other. Neither will use it except to perform this agreement, or disclose it except to people who need it and are bound to keep it confidential, or where disclosure is legally required. This does not apply to information that is public through no fault of the recipient.
These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Any claim must be brought individually. You and we each waive any right to bring or participate in a class, collective or representative action.
You may not assign or transfer these terms without our written consent; we may assign them to a successor to our business. If any clause is found unenforceable, the rest continue in force. A failure to enforce a term is not a waiver of it. Neither party is liable for failure to perform caused by events outside its reasonable control. Nothing here creates a partnership, agency or employment relationship, and nobody other than you and us may enforce these terms.
You must not use the service in breach of applicable export control or sanctions law, and you confirm that you are not located in, or acting on behalf of anyone in, a country or on a list subject to comprehensive UK, EU or US sanctions.
These terms and the Privacy Policy are the entire agreement between us about the service, and replace anything discussed beforehand.